Mail/ For Trade Inquiry: helloburgoyne@bairdlinen.com
These are the terms and conditions governing the use of this website and the agreement that operates between us and you (hereinafter, "the Terms"). These Terms set out the rights and obligations of all users (hereinafter, "you" / "your") and those of BURGOYNE (hereinafter, "us" / "our" / "we" / "the Vendor") about the goods/services offered by us through this website (hereinafter, collectively known as the "BURGOYNE Services"). Before you click on the "Authorize Payment" button at the end of the ordering process, please carefully read these Terms and our Privacy Statement. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Privacy Statement. If you do not agree to all of the Terms and the Privacy Statement, do not place an order.
These Terms may be subject to amendment, so you should carefully read them before placing any order.
If You have any questions about the Terms or the Privacy Policy, you may access our website www.burgoyne.co or contact us at our email id at helloburgoyne@bairdlinen.com. WFB Baird & Company (India) Pvt. Ltd. has its registered office at Plot 45 & 25, CSEZ, Kakkanad, Cochin - 682 037, Kerala, India.
USE OF OUR WEBSITE
These Terms are the only conditions that are applicable to the use of this website and they replace all other conditions, except with the express, prior written agreement of the Vendor. These Terms are important for both you and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business. You agree that, by placing your order, you unreservedly accept these Terms, having read them.
YOU AGREE THAT
You may only use the website to make legitimate inquiries or orders.
You will not make any speculative, false, or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
You also undertake to provide correct and accurate e-mail, postal, and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Privacy Statement).
If you do not give us all of the information that we need, we may not be able to complete your order.
By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
SERVICE AVAILABILITY
The items we offer on this website are available for Pan-India shipping.
HOW THE CONTRACT IS FORMED
The information set out in the Terms and the detail contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between you and us until your order has been accepted by us. If we do not accept your order and funds have already been deducted from your account, these will be fully refunded.
To place an order, you will be required to follow the shopping process online and press the "Authorize payment" button to submit the order. After this, you will receive an e-mail from us acknowledging that we have received your order (the "Order Confirmation"). Please note that we will confirm the shipment to you by sending you an e-mail that confirms that the product has been dispatched (the "Shipment Confirmation”). A contract for the purchase of a product shall be deemed to be formed only upon the issuance of the invoice and the product is ready for shipment.
The brand holds the authority to verify an order by call or email. In case of dissatisfaction or no response from the customer regarding the order, the brand reserves the right to cancel the order.
The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.
AVAILABILITY OF PRODUCTS
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to process your cancellation and initiate a refund for the prepaid orders.
REFUSAL OF ORDER
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances that means that we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.
We will not be liable to you or any other third party by reason of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent you the Order Confirmation.
DELIVERY
Subject to availability, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Order Confirmation.
Reasons for delay could include:
- Unforeseen circumstances; or
- Bad Weather
- Delivery area not under our scope of network
Shipping charges will be calculated at the time of checkout.
UNABLE TO DELIVER
IIf we are unable to deliver the goods to you after three delivery attempts by our partner due to reasons such as being unable to contact you, locating your address, or incorrect contact details, the parcel shall be RTO’d (Returned to origin) to the brand, and a credit amount shall be issued to your original payment method in 7 to 10 working days.
RISK AND TITLE
The Products will be at your risk from the time of delivery.
Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
The brand also has a sealed parcel packaging practice. The customer is requested and has the liberty to refuse the parcel if the condition of the packaging is found to be in damaged/tampered /open/soiled condition. In such cases, the brand also needs to be notified in writing only on our email: helloburgoyne@bairdlinen.com. On such refusal, the brand shall make arrangements to dispatch new merchandise (if holding stock of the said product) or issue a credit to the original payment method to the client, which is in case of prepaid registered orders only.
Upon assuring the condition of the parcel and duly accepting the consignment, the brand does not take responsibility for the goods or their condition once the parcel is received by the customer.
COUPONS AND VOUCHERS
It is at BURGOYNE's discretion to send out promotional coupons and gift vouchers. Coupons and vouchers are non-transferable.
Coupons and Gift Vouchers will be disabled in the event of Sale promotions or End of Season sales. However, any coupons available to users can be used post the Sale promotion and the End of Season Sale gets over.
Any use of Coupon and Vouchers are governed by BURGOYNE and can be withdrawn at any time.
PRICE AND PAYMENT
While we take care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any product(s) You have ordered, we will inform You as soon as possible and give You the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact You, the order will be treated as cancelled, and if you have already paid for the product(s) you will receive a full refund to your original payment method only in 7 to 10 working days.
We are under no obligation to sell the product(s) to you at the incorrect (lower) price (even after we have sent You an Order Confirmation) if the pricing error is an obvious typographical or arithmetical inaccuracy and could have reasonably been recognized by you as such.
The prices displayed on our website include taxes.
We reserve the right to decline orders for bulk or high-value purchases and to change price and availability information without notice.
Kindly follow the guidelines carefully.
Once the payment is successful, you will get a payment confirmation via email and SMS on your registered mobile number and email ID from the bank and once the payment is successful you will get order confirmation mail from us and the same can be used for reference.
In case the payment is not successful due to any reason you will get an email from the bank with the status of failure in payment. In case none of the above two happens, and there is a heavy delay in any response kindly get in touch with our customer support mail id at helloburgoyne@bairdlinen.com
PRIVACY POLICY
The details provided by you shall be utilized only to make payments to you. All data shall be kept secure and shall not be divulged to anyone or utilized for any other purpose.
CHECKOUT PROCESS
Once You have finished shopping, all the items You wish to purchase are added to your cart. Your next step will be to go through the checkout process and make a payment. To do this:
Register/Login
Click the "CART" button at the top of the page.
Click on the "Checkout" button.
Fill in or check your contact details, the details of your order, the delivery address, and the invoicing address.
Enter the details of your card.
Click on "Authorize payment"
You can pay using any Indian card or UPI method. Similarly, you can pay all or part of the price of your order with a gift card issued by BURGOYNE. The charge will be made the moment we confirm the order.
If you click on "Authorize Payment" you are confirming that the card belongs to you or that you are the legitimate holder of the gift card.
Cards are subject to validation checks and authorization by your Card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery.
LIABILITY AND DISCLAIMERS
Our liability in connection with any Product purchased through our website is strictly limited to the purchase price of that Product.
Nothing in these Terms shall exclude or limit in any way our liability:
For fraud or fraudulent misrepresentation;
For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.
Subject to the foregoing paragraph to the fullest extent permitted by law, and unless otherwise stated in these Terms, we accept no liability for indirect losses that happen as a side effect of the main loss or damage however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including (without limit) for any:
Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.
All product descriptions, information, and materials posted on this website are provided "as is" and without warranties express, implied, or otherwise howsoever arising.
To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind.
Nothing in this will affect your statutory rights as a consumer.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or in our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent You from using this website to the extent necessary to make a copy of any order or Contract details.
WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to You should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and You acknowledge that all contracts, notices, information, and other communications that we provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
NOTICES
All notices given by you to us should be given to us via our mail id helloburgoyne@bairdlinen.com. Subject to and as otherwise specified, we may give notice to you at either the e-mail or postal address you provide to us when placing an order.
In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract, or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge, or other disposition will not affect your statutory rights as a consumer or cancel, reduce, or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event shall include any act, event, non-happening, omission, or accident beyond our reasonable control and shall include in particular (without limitation) the following:
Strikes, lock-outs, or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.
The acts, decrees, legislation, regulations, or restrictions of any government.
Any shipping, postal, or other relevant transport strike, failure, or accident.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
SERVICEABILITY
If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
ENTIRE AGREEMENT
These Terms and any document expressly referred to in them represent the entire agreement between you and us about the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
Both you and we acknowledge that, in entering this Contract, neither you nor us has relied on any representation, undertaking, or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such Contract except as expressly stated in these Terms.
Neither you nor us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these Terms.
OUR RIGHT TO VARY THESE TERMS
We have the right to revise and amend these Terms from time to time.
You will be subject to the policies and terms in force at the time that You order products from us unless any change to those policies, Terms/Privacy Statement is required to be made by law or governmental authority (in which case it will apply to orders previously placed by You).
LAW AND JURISDICTION
Contracts for the purchase of products through our site will be governed by Indian law.
Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the Indian courts.
If You are contracting as a consumer, nothing in this will affect your statutory rights as such.
FEEDBACK
We welcome your comments and feedback. Please send all feedback and comments to us via our email id helloburgoyne@bairdlinen.com
